Dell's recall of 4.1 million notebook batteries should act as a wake up call to all companies
Companies should gather asset information to assess any problems within their own laptops

Dell battery recall 'a lesson to us all'

Even companies without Dell kit should take action, says Gartner

Written by Robert Jaques

Dell's recent recall of 4.1 million notebook batteries which the firm admits could pose a serious fire risk should act as a wake up call to all companies, even those without Dell kit, Gartner noted today.

All firms should gather asset information to assess the magnitude of the problem within their own laptops, and ensure that a process is in place to implement the replacements.

They should also prepare plans in the event that they may face problems of a similar magnitude.

Gartner warned that companies that do not have Dell laptops should not rest on their laurels.

"If you use other manufacturers' notebooks, employ this event as a fire drill that will enable you to understand how effectively your processes might handle such a recall," Gartner advised.

"The scale of this recall reinforces the importance of maintaining detailed and up-to-date asset-tracking information. While the probability of encountering a problematic battery is close to one in a million, the risk cannot be ignored.

"Since Dell has stated that users will not initially receive replacement batteries for two to four weeks, Gartner advises companies immediately to work at resolving this problem."

Dell announced on 14 August that it has recalled 4.1 million batteries used in Inspiron, Latitude, Precision and XPS notebooks shipped between 1 April 2004 and 8 July 2006.

Due to a manufacturing problem, under very rare conditions the Sony-built battery packs can fail catastrophically, resulting in fire.

See also:

reader comments

related articles

 

AT&T recalls exploding batteries

Power supplies for U-verse television network deemed a fire risk 17 Jan 2008

PC population hits one billion

But fears grow over lack of safe recycling 24 Jun 2008

Solar power promises BlackBerrys that never need charging

Could solar panels and long-life batteries soon confine mobile phone chargers to history? 11 Jun 2008

latest news

Dell quits Irish production

Vendor to slash 1,900 jobs in Limerick as it migrates assembly for EMEA customers to Poland 08 Jan 2009

Business confidence lower than 1991

Staff appointments plummeted last month as firms expect worst economic climate in 20 years 08 Jan 2009

Lenovo to lose one in 10 staff

Chinese PC vendor announces 2,500 job losses as executive pay packets are cut in half 08 Jan 2009

poll

Challenging times ahead?

Challenging times ahead?

Do you think there will be a lot of channel job cuts in 2009?

Previous poll results

Paul Anderson, Trend Micro

Vendor Q&A: Paul Anderson, Trend Micro

During this Q&A session Paul Anderson, UK country manager of Trend Micro talks about the changing threat landscape and how Trend is working with resellers in 2009

In the Studio with CRN: Oracle

CRN TV catches up with Alan Hartwell, vice president of technology solutions and channels at Oracle

events

Channel Expo 2009 logo

Channel Expo 2009

The UK's top reseller exhibition will return to the NEC on 20 May 2009

CRN Fight Night 2009

The channel's only white-collar boxing event is back

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Advertisement

White papers

Search white papers

Top categories

Primary Navigation