Forget about the beleaguered call centre - the growth of fully functional converged contact centres means new opportunities for resellers that are able to handle voice services
The call centre business is changing rapidly. Thanks to bad publicity in the late 1990s, call centres are now re-inventing themselves as 'contact centres', with a greater emphasis on quality of ser...
To continue reading this article...
Join CRN
- Enjoy full access to channelweb.co.uk - the UK’s top news source for the IT channel
- Gain the latest insights through market analysis and interviews with channel leaders
- Stay on top of key trends with the Insider weekly newsletter curated by CRN’s editor
- Be the first to hear about our industry leading events and awards programmes
Already a CRN member?