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Printer vendor Kyocera has overhauled its Kyocera Achievers Club reward scheme to simplify the claims process.
Launched in June 2005, the Kyocera Achievers Club rewarded channel partners by crediting a Visa-style debit card every time they sold eligible Kyocera products (CRN, 13 June 2005).
However, according to Kyocera’s UK channel development manager Steve Baxter, the scheme was simple but the claims process was arduous.
“Unfortunately take-up of the Achievers Club reward scheme wasn’t as high as we’d hoped due to the claims process being too difficult,” he said. “Resellers would have to submit invoices for everything they sold and the whole process was very time consuming. We have now rectified this and at the beginning of January we launched version two of the Achievers Club. We now tell resellers what they have sold rather than them having to tell us. We send them a spreadsheet at the end of every month outlining the points they have earned and how they can spend them.”
Paul Cox, IT & audiovisual solutions manager at VAR Annodata, said: “The new scheme sounds a lot better and will be less admin for us.”
Kyocera has also unveiled its latest print security and cost-management software.
Nigel Allan, head of product management at Kyocera, said: “KYOcontrol Business Edition makes it easy for our channel partners to respond to customers’ demands for monitoring print costs and securing documents. It also enables partners to develop a consultative relationship with their customers, offering opportunities for further hardware sales.”
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