|
|
|
22 Feb 2010
Northgate Public Services is putting its money where its mouth is by agreeing a contract with Ipswich Borough Council wherein the VAR only gets paid if it meets cost-saving targets.
The three-year deal will see all queries from the public routed to a centralised Customer Contact Centre. Northgate claims the move will allow enquiries to be dealt with more expeditiously and will give council departments more time to concentrate on improving service delivery.
The deal runs until November 2012 and Northgate has projected £1.5m in cashable savings will be delivered over the life of the contract. The VAR will only get paid when financial savings and other improvement targets have been met.
Further reading
Joe Bradley, managing director of citizen services at Northgate Public Services, claimed the contract's structure offered the council a safer way of investing in technological improvements.
"It is essential that local councils enhance communications and engage effectively throughout their communities, reaching out to the most vulnerable people in these times of economic hardship," he said. "Our partnerships offer councils an innovative way of working at low risk and investing in improvement. "
Terry Hayward, head of community and customer services at Ipswich Borough Council, added: "For the first time, local people will be able to raise questions and resolve their concerns through a single point of contact with council staff. As a result, the Customer Contact Centre is certain to have a positive impact on improving the quality of life among our communities."
Related articles
In this video find out about the fast-growing Chinese vendor's plans for market domination and how the channel is its route of choice
Find out what gifts Acer has in store for partners for 2012 in this exclusive roundup of its recent conference
CRN's premier networking event is back on 17 May at the Ricoh Arena
Date: Thu 17 May 2012
Channel fighters preparing to square up once more on 24 May
Date: Thu 24 May 2012
The proliferation of endpoint devices within the enterprise has highlighted the shortcomings of one of the traditional approaches to data security
This Forrester report compares the costs and benefits of legacy email and productivity software with Google Apps
Dave discovers that rozzers are seemingly living in the technology dark ages
Mark Needham, founder of distributor Widget, argues that John Browett leaves for Apple with Dixons in better shape than when he arrived
|
|
|
Do you agree?
Have your say