Civica wins Harrow Council contract

Software LAR Civica has won a seven-year contract through the Catalist framework to supply its civil enforcement (CE) software to the London Borough of Harrow.

The software will be used as part of a revamp of the council's parking enforcement and collections system. Once completed, the new system will handle more than 120,000 penalty charges a year.

Fern Silverio, head of collections at Harrow Council, said: “We worked out a blueprint for better connected front- and back-office systems and using the CE product we will embed streamlined processes and reduce the cost of the service. We will be able to manage team performance better and give our staff more flexible ways of working.

“Civica’s CE module will also help us meet our aspirations for simplifying complex processes and support better workflow management. We will prevent process duplications and be able to measure how our workload is handled by the team or over given time periods.”

Silverio added: “With better parking administration systems, we will then be able to integrate CCTV and GPS capabilities so members of the public will in time be able to access details of their individual penalty charge notices online or pay fines themselves. This self service will further cut administrative tasks which have always been a sizeable element of parking enforcement.”

John Dutton, managing director of Civica enforcement, said: “Councils face enormous challenges to deliver better services, safer streets and more efficient operations, and therefore demand a flexible service-led approach to technology that embraces all areas of their operations.

"Our civil enforcement system gives councils the ability to integrate parking applications and collections with their corporate workflow systems, which is critical in joining up front and back office. We look forward to working with Harrow to help streamline administration of local services while making them easier for local people to access.”