|
|
|
29 Jun 2009
ITACS has welcomed a “sea change” in Microsoft’s dealings with smaller retailers after the software giant extended the olive branch to the trade body following criticisms of its repairs policies.
ITACS had raised concerns about its members’ inability to repair laptops where the Windows Vista Certificate of Authenticity sticker had faded or peeled. Matthew Woolley, chairman of the trade body, indicated Microsoft had contacted him to allay his qualms.
“They are going to look at addressing the quality of the stickers and ways they can help us do repair work,” he said. “This is a fantastic result.”
Further reading
He indicated that Microsoft had assured him of the importance of consumer PC retailers, claiming it expected the domestic market to account for 45 per cent of PC shipments this year.
Woolley added the software vendor had told him it hoped ITACS members would become “part of the Microsoft ecosystem”.
Alison Dodd, OEM senior director for Microsoft UK, claimed smaller VARs are important to Microsoft.
“We have about 6,000 different resellers who build and repair PCs,” she said. “And if there are any issues in the marketplace, resellers can call our partner hotline.”
Related articles
In this video find out about the fast-growing Chinese vendor's plans for market domination and how the channel is its route of choice
Find out what gifts Acer has in store for partners for 2012 in this exclusive roundup of its recent conference
CRN's premier networking event is back on 17 May at the Ricoh Arena
Date: Thu 17 May 2012
Channel fighters preparing to square up once more on 24 May
Date: Thu 24 May 2012
The proliferation of endpoint devices within the enterprise has highlighted the shortcomings of one of the traditional approaches to data security
This Forrester report compares the costs and benefits of legacy email and productivity software with Google Apps
Dave discovers that rozzers are seemingly living in the technology dark ages
Mark Needham, founder of distributor Widget, argues that John Browett leaves for Apple with Dixons in better shape than when he arrived
|
|
|
Do you agree?
Have your say