VegaStream admits supply slip but lauds one-tier model

Supply and demand: VegaStream claims the opening of its Indian manufacturing facility has ended its "supply challenges"

After parting company with its distribution channel, voice over IP (VoIP) gateway manufacturer VegaStream has admitted supply problems but stressed its one-tier model will better serve resellers.

The vendor had previously worked with distributors Vcomm and Cohort Technology but both relationships fizzled out earlier this year. Cohort managing director Grahame Smee revealed the partnership had effectively ended about six months ago.

"We stopped focusing on their product towards the beginning of the year because of all the issues we had with supply," he said.

Steve Davis, executive vice president of sales and marketing at VegaStream, claimed his company had instigated the move to get closer to resellers.

However, he conceded: "I would be lying if I said we have not had any supply problems. But we felt we could service the market better by managing and supplying resellers directly."

He asserted that there has been little or no negative impact on the vendor's 130-strong UK reseller base. VegaStream's recently opened manufacturing facility in India has ended any channel "supply challenges", claimed Davis.

He added that, as a UK-based firm, the one-tier model worked well in this country but was unlikely be introduced in other territories.

"We can service the UK market very well using our own resources," he said.