Telinet gives Iron Mountain peak performance

Good call: Iron Mountain's new telephony platform could save it £80,000 a year

Comms reseller Telinet has completed the rollout of an IP telephony infrastructure for Iron Mountain, which it claims will save the archiving vendor an annual £80,000.

The deployment took place across Iron Mountain's European offices. Telinet claims it will allow the company to benefit from better collaboration between business units, as well as improved customer service and business continuity.

Iron Mountain can now host and manage internal conference calls which will slash travel expenditure, the two firms claimed. The new communications system is integrated with employees' desktop applications and includes a central directory.

Mark Smith, head of European purchasing for Iron Mountain, claimed his firm's acquisitive strategy had created problems for IT heads.

"Following a series of acquisitions, each of our offices were operating disparate systems, many of which were nearing end-of-life, had little functionality and were difficult for the IT team to manage remotely," he said.

"We needed a robust solution that could be centrally managed and that would support greater collaboration between employees and customers."

The platform installed by Telinet facilitates logging of call details almost instantaneously and also include automated switchover in case of failure. Additional features include call-routing and softphone functionality.

Telinet chief executive Paul Cosgrave said: “The contract with Iron Mountain demonstrates that telephony remains a key business application. Implementing a robust and standardised IP solution that can be built inline with the specific needs of each site makes it far easier to meet Iron Mountain’s businesses development strategy and deliver fast, accurate and timely information in response to customer demand.”