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13 Mar 2008
VAR 2e2 has bagged a contract to maintain the printers used in Guoman Hotels.
The three-year deal covers 280 Lexmark and HP machines in 41 Guoman and Thistle Hotels.
2e2 will provide printers with two service level agreements (SLAs). The
emergency SLA offers a four-hour response time, while the business service
offers a next-day response.
Nick Grossman, corporate business development director at 2e2, told CRN that
managed services represent 29 per cent of 2e2’s business.
Further reading
“We like these deals because they allow us to demonstrate our flexibility. There are few firms with several hundred field engineers and more skilled people nationwide that can provide back-up,” Grossman said.
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