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20 Aug 2007
Richard Eglon, marketing manager at Comms-Care, said: 'Previously, we tended to do basic minor repairs, but were getting lots of requests from VARs to provide more complex repairs so decided to invest in repair facilities and staff.'
Eglon said resellers have struggled to find a dedicated repair facility that can handle a wide range of products.
'A lot of repair facilities have closed down so when kits are broken resellers only have the option of replacing it.
Further reading
'Now they are in the position to provide them with an alternative solution,' he said.
David Gould, commercial director at PC World Business, said: 'We carry out a huge amount of repairs. There is a large market for warranty repairs and anyone who can provide a swift repair service will do well.'
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