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20 Mar 2009
IBM reseller Portal Partnership is doubling its managed service team to tap into rocketing demand for outsourced services.
The Bracknell-based outfit launched a managed service recruitment drive in February and has so far filled 11 of 13 vacant posts. This will swell its managed services headcount to 25.
John Lindley, chief executive of Portal Partnership, said: “There is a really strong trend among customers to look to partner with us and outsource their IT operations.”
Further reading
The western European outsourcing sector is set to grow 4.4 per cent in 2009, according to analyst IDC. In contrast, the overall IT services market is forecast to rise just 0.6 per cent.
Lindley said the new recruits would focus on second- and third-line support and integration between IBM’s Sametime instant messaging software and telephony.
Ian Smith, chairman of IBM partner Xploite, said his managed service business is booming.
“It is an easy way to swap Capex to Opex so it is attractive to customers,”
he said. “Our managed services pipeline has never been stronger.”
Smith predicted a bleak future for resellers without access to recurring revenue
streams.
“Discretionary budgets are being pulled and if you rely on project work, you will struggle,” he said.
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