|
|
|
23 Feb 2009
Comments:1
Networking giant Cisco is set to shake up the way it treats third-party maintainers and support services firms.
Speculation has suggested the vendor is forming a programme tailored to channel services providers. Cisco indicated it was planning to revise its channel strategy around support services firms and that details would be unveiled in due course.
Last summer the vendor came down on Cisco Shared Support Partners (CSSP) selling own-brand services to third parties to then be sold on to end users. July 2011 will see the last European sales of shared support contracts.
Further reading
Bob Dalton, managing director of channel services specialist Intact Integrated Services, claimed his firm had been lobbying for a specialised accreditation.
Companies like ours are valuable to Cisco and its partners. But Cisco has been smart in taking its time to evolve a programme.”
Steve Niven, sales director for support services firm Networks First, added: “We have been saying to Cisco for some time that it should have a services-only partnership.”
Related articles
In this video find out about the fast-growing Chinese vendor's plans for market domination and how the channel is its route of choice
Find out what gifts Acer has in store for partners for 2012 in this exclusive roundup of its recent conference
CRN's premier networking event is back on 17 May at the Ricoh Arena
Date: Thu 17 May 2012
Channel fighters preparing to square up once more on 24 May
Date: Thu 24 May 2012
The proliferation of endpoint devices within the enterprise has highlighted the shortcomings of one of the traditional approaches to data security
This Forrester report compares the costs and benefits of legacy email and productivity software with Google Apps
Dave discovers that rozzers are seemingly living in the technology dark ages
Mark Needham, founder of distributor Widget, argues that John Browett leaves for Apple with Dixons in better shape than when he arrived
|
|
|
Do you agree?
MD Repton
The whole issue of support is difficult as the company holding the support contract on a site may not provide all the products, and in one case we know provides none. Tracking in these circumstances is difficult to impossible. This is dangerous when several vendors are moving towards free support and no customer hassle.
Posted by Greg Carlow | 23 Feb 2009
Have your say