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Storage consulting firm GlassHouse Technologies has bolstered to its call centre support base, with the addition of a 14,000 square foot, US-based operation and an upgraded communications system.
The Customer Support Services (CCS) extension will allow GlassHouse to accommodate its customer base with more call centre support, 600 logistics locations and 20,000 field services representatives.
Andy Norman, chief operating officer of GlassHouse, said: “We are expanding our services and support footprint around the world in response to customer demand and the tremendous growth we’ve experienced over the past two years.
Further reading
“We continue to offer technology companies a cost-effective way to quickly add capacity while providing their customers superior support with a global reach.”
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