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02 Nov 2009
The FixITlocal scheme faces another backlash after several initiatives, including its services module with system builder Mesh, have failed to get off the ground.
Onlookers have also claimed dwindling demand and rival schemes with more money and keener pricing threaten FixITlocal’s validity.
In May 2008, a services module was launched, allowing members to carry out fieldwork on behalf of Mesh. CRN understands this has since fallen through, as have prospective deals with student PC specialist One4Uni and IT warranty firm Coverit.
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Austin Walters, managing director of member AW Computers, said he wanted more communication.
“We try to give constructive criticism, but nothing develops,” he said. “We are happy to stick with it as long as we believe we are going forward.”
Walters added that FixITlocal advertised in magazines for professionals or skilled hobbyists who did not require its services.
Simon Aronowitz, managing director of IT firm Support Lounge, claimed he had opted against joining.
“Many people are trying to get out of repairs,” he said.
He added that the £6.99 monthly fee charged by both The TechGuys and The Geek Squad for round-the-clock phone support was hard for FixITlocal to compete with.
Matthew Woolley, chairman of ITACS, claimed the scheme had been a disappointment to a number of the trade body’s members.
“This was a great initiative for independents but it has not provided a wealth of work,” he said.
FixITlocal was unavailable for comment as CRN went to press.
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