The glue of long-term customer relationships is developed through multiple points of trust, says Phil Jones
In times of austerity, customer loyalty comes to the fore. For most retail businesses, the top 20 per cent of customers provides the most profit and also covers losses incurred in dealing with less...
To continue reading this article...
Join CRN
- Enjoy full access to channelweb.co.uk - the UK’s top news source for the IT channel
- Gain the latest insights through market analysis and interviews with channel leaders
- Stay on top of key trends with the Insider weekly newsletter curated by CRN’s editor
- Be the first to hear about our industry leading events and awards programmes
Already a CRN member?