Channel veteran Ty Gardner has claimed an outsourced support model will allow his new Mitel reseller to win sway with enterprise customers.

As revealed by CRN, Gardner has bounced back into the channel with Comms Solve Technologies after ending his 19-year stint at Mitel reseller Universal Group in April.

The VAR will focus on sales while farming out support work to partners with engineering capabilities. “If you have five instead of 45 staff your overheads are much lower. I will pay for engineers when I need them,” Gardner explained.

“We have to get it right first time as we do not have in-house engineers that can shoot back and forwards every time there is a problem. If we can achieve this, it will be good for customers.”

Gardner denied he would be locking horns with enterprise-focused Universal.

“If customers decide they want to come with me I cannot help that. But I am not actively targeting Universal’s customer base. We could even work with Universal if it has the right skills,” he said.

John Massey, managing director of Mitel reseller Actimax, admired Gardner’s move. “In the current climate customers want integrated billing, maintenance and sales support so it is certainly a brave step.”
Gardner launches Mitel reseller