Google UK MD Mark Howe
Google UK MD Mark Howe

Google urges firms to embrace viral marketing

Companies are failing to make the most of the web

Written by Rob Jones

Google's UK managing director believes that companies need to go further than just having a website to truly embrace the internet, and must consider innovative ways to promote themselves online.

Mark Howe said that businesses increasingly need to use blogs and sites such as YouTube as marketing tools, and should be using TV campaigns more often to drive customers to their sites.

Howe claimed that around 63 per cent of people who search for a product online, and go on to buy it, do so in a physical store.

Some 17 per cent will buy it there and then and the rest will return later to buy it online. So engaging a company's potential audience online in new ways is becoming ever more important.

"It can go horribly wrong if you do not engage with the end user," said Howe, citing the example of H&M's launch of a Stella McCartney clothing range which resulted in a huge increase in Google searches for the designer, but not the retail outlet.

When the first video of Coca Cola exploding from its bottle after being mixed with Mentos appeared on YouTube, the drinks company distanced itself from the clip and the copycat videos that quickly followed.

Mentos, on the other hand, saw it as a promotional opportunity and posted the video on its site. It then encouraged people to make more videos by starting a competition.

The confectionery company told the Wall Street Journal that the online videos freely made by members of the public were worth $10m in extra revenue.

Coca Cola eventually had a change of heart and sponsored Experiment 214, the now famous dominos clip. 

In this way, Coca Cola and Mentos used online viral marketing and video to push their products, and did so with humour.

Coke exploding from bottles became an online sensation and a quick search on YouTube for Coke and Mentos now returns over 8,000 videos, all of it free publicity for both companies.

Innovative TV campaigns have resulted in a number of online videos and, if approached correctly, will enhance a company's brand and core values, according to Howe.

See also:

reader comments

related articles

Google

Google to face AdWords jury trial

Trademark spat to go to court in November 14 May 2007

 

Premier League tackles YouTube

Video site booked for alleged 'widespread copyright infringement' 08 May 2007

Coke steps up WWF water saving partnership

Drinks giant wants to improve water use efficiency by 20 per cent on 2004 levels by 2012 31 Oct 2008

latest news

Ballmer highlights aims for New Year

Ballmer announces Windows 7 beta and future alliances designed to improve information sharing 08 Jan 2009

Active Storage completes UK Jigsaw

Jigsaw unveiled as Raid vendor's first non-US Platinum partner as it launches in Europe 08 Jan 2009

Dell quits Irish production

Vendor to slash 1,900 jobs in Limerick as it migrates assembly for EMEA customers to Poland 08 Jan 2009

poll

Challenging times ahead?

Challenging times ahead?

Do you think there will be a lot of channel job cuts in 2009?

Previous poll results

Paul Anderson, Trend Micro

Vendor Q&A: Paul Anderson, Trend Micro

During this Q&A session Paul Anderson, UK country manager of Trend Micro talks about the changing threat landscape and how Trend is working with resellers in 2009

Sara Yirrell and Rick Wallis

Vendor Q&A: Rick Wallis, NEC Computers

In this exclusive vendor Q&A, Rick Wallis, UK sales director at NEC Computers talks to CRN editor Sara Yirrell about his firm’s plans for the channel.

events

Channel Expo 2009 logo

Channel Expo 2009

The UK's top reseller exhibition will return to the NEC on 20 May 2009

CRN Fight Night 2009

The channel's only white-collar boxing event is back

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Advertisement

White papers

Search white papers

Top categories

Primary Navigation