Social media to rock the web in 2008

The year when social media means business

Written by Clement James

2007 was widely touted as the year of social media, but analysts expect to see changes this year in the way social media is used and an increase in its effect on business.

The advent of the social web has created such online interaction between consumers that traditional models to research a product or service will change fundamentally.

Will Beresford, strategy director at Beyond Analysis, believes that traditional search engines will become increasingly less relevant to the consumer and that businesses will need to rethink their online strategies.

As a result, search engine providers will look to tiered services providing more accurate results to those willing to pay.

While this will begin with services to business, Beresford expects to see tiered search services bundled into ISP packages as value differentiators.

Traditional models for businesses to research their consumers are also expected to change. Customer information will be enriched by data found on the social web to supersede traditional research tools such as questionnaires and focus groups.

Feedback and influence from social networks will ultimately become more significant factors in the purchasing decision cycle.

Smaller, lesser known brands will begin to pick up loyal networks of customers who have come directly as a result of influence from within their network.

The data generated from web 2.0 will be increasingly important to all organisations, not just web-based businesses, enriching companies' understanding of their customer base.

Meanwhile, as social networking sites become ever more cluttered with advertising and branded applications, their popularity will decline.

Beresford expects the popularity of the monolithic social networking site to fall as consumers begin to realise that it is not such a great thing to bare all to the world, and is not half as much fun as everyone thought it was.

People will also look to their social networks to do much more for them, such as finding jobs, getting advice and even making specialist purchases such as niche travel destinations.

Forums and networks will bring common interests together to share advice and create purchasing power.

Other social media predictions include an expectation that official news will be increasingly contextualised by consumer opinion, making it harder to discern between real news and opinion.

And further lapses in data security within the public sector will see to it that the ID Card scheme will die a death this year.

See also:

reader comments

related articles

Wikipedia founder Jimmy Wales

Wikipedia founder searches for Google rival

Alpha version of Wikia Search now available 07 Jan 2008

 

Researchers question video copyright laws

Centre for Social Media examines legality of online videos 04 Jan 2008

Facebook hit by adware attack

'Secret Crush' proves anything but 03 Jan 2008

2007 Roundup: The rise of the 'omni-consumer'

Sceptical end users use technology to exert power and control over organisations 24 Dec 2007

Facebook sues porno hackers

Adult site operator named in hacking suit 19 Dec 2007

Bebo launches online 'wellbeing' platform

Social networking site collaborates with Samaritans and others 19 Dec 2007

Report predicts death of web 2.0 in 2008

Big changes in store 24 Dec 2007

'Citizen journalist' beaten to death by Chinese authorities

Official fired after gang violence by officials 12 Jan 2008

Cyber-criminals move with the times

Adware giving way to more serious threats 08 Jul 2008

latest news

Barlow leaves Computacenter

Former Equanet chief said to be looking for next channel opportunity after parting company with corporate reseller 06 Oct 2008

BT reveals ambitious plans for services arm

Telecoms giant looks to double turnover for renamed services division 06 Oct 2008

Veeam targets VMware channel

VMware management tools vendor plans to recruit 50 partners after touching down in UK 06 Oct 2008

poll

To trade or not to trade?

To trade or not to trade?

Is the rise in card-not-present fraud discouraging you from trading online?

Previous poll results

Vendor Q&A Session: Rick Wallis, NEC Computers

Vendor Q&A Session: Rick Wallis, NEC Computers

During this Q&A session Rick Wallis, UK Sales Director at NEC Computers, talks about the firm’s reasons for committing to a 100 per cent channel strategy

In The Studio with CRN: Dave Poskett, HP

CRN TV catches up with Dave Poskett, director of Solutions Partner Organisation for the UK & Ireland at HP

events

Channel Awards logo

CRN Channel Awards 2008

The Channel Awards recognise excellence and exceptional performance from businesses and individuals in the UK technology channel

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Advertisement

White papers

Search white papers

Top categories

Primary Navigation