Mobile control is a smart move

The channel can only gain by adding mobile apps to pre-installed remote control technologies, writes Mike Kibblewhite

In the past five years, we have seen a big increase in mobile applications as a result of improved mobile communication speeds and the introduction of 3G.
Remote control solutions lend themselves very well to OEM deals. Core technologies that allow secure handling of data between devices are perfect for a mobile workforce. As mobile devices proliferate, so the need to manage them grows. This is true in the broader sense, but more specifically in terms of the security risk that data embedded within those devices presents.
If a company uses a remote control solution to manage its IT services within the organisation, it is already familiar with the ins and outs of that product. Adding a mobile dimension to it means they see no change to their application - it simply extends to PDA devices. This is a huge benefit to businesses deploying applications for staff use on PDAs - a fast-growing trend.
Application development also allows other vendor-developed programs that communicate with PDA devices to be embedded with the remote control solution. PDAs include handheld scanners for inventory control, complex airline ticketing systems (where users can check tickets against a major database) and even remote access to corporate databases and email.
Suppliers of such systems need to develop smart applications to manage bespoke processes. This
is where the value-add lies with the supplier.
Certain technologies can offer the underlying communications protocol with the devices themselves. The vendor might choose to develop the comms element itself, but why reinvent the wheel?
The big benefit for the reseller comes when it sells on the OEM product, although the reseller also gains from the greater number of users already working with the underlying technology.
A solution such as this can be branded for an OEM client and is never seen as a separate product. Having the ability to use this off-the-shelf element reduces costs substantially and helps vendors to deliver solutions to market in a more efficient manner.
This is not a trend that is set to slow down. Mobile applications will become the norm as workplace diversity increases.
Mike Kibblewhite is managing director of NetOp.