Big cheese goes off

Being the boss can be tough. The power weighs heavy on your shoulders, it's a nightmare cleaning your ivory tower and employment legislation has made it hard to judge whether prospective PAs give decent back rubs. (Or so I'm told.)

So I felt for Randall Stephenson, chief executive of AT&T, when Giorgio Galante, a dissatisfied customer (don't you hate those guys?) had the temerity to email him and express his disapproval of the firm's data packages. The uppity so-and-so then sent a second communiqué, asking for his handset renewal date to be brought forward.

Quite rightly, AT&T took action, threatening garrulous Galante with potential legal action if he didn't stop airing his views to the top dog.

Alas, a flood of negative publicity prompted the firm to issue an apology, but I maintain it should have stuck to its guns. Like I always tell my sales staff: "A customer who asks too many questions is no customer of mine."