More AOL Hell

My home internet service went down last night. One minute it was working. The next, nothing.

I tried all the obvious moves - checking cables, re-starting the PC, switching the wireless router on and off etc - but nothing. Dead as a dodo.

I am now waiting in a 'queue' for 'customer support'. Obviously I have been through all the 600 button pressing options to get to this point. I'm fully expecting to be cut off a couple of times along the way. Also I'm wondering if I will get through to a call centre in India, or somewhere remotely near the UK.

The level of customer support/service in this country has gone to the dogs, whether this is on the trains, in a shop, or technical support for the variety of gadgets and gizmos the average person has in their home.

Even more frustrating and annoying than that is that no-one will take accountability for the state of these services and there is absolutely no-one to vent your frustration on.

I would change service providers, but they have worn me down so much I don't have the will to even start that process and to be honest they are all as useless as each other.

Ten minutes have passed now and I'm still waiting to speak to someone. Brilliant.