SPONSORED BLOG - ESET and channel support

How we support our channel partners

The ESET philosophy is that the end-user is buying peace of mind...protection for their IT systems and a path to a less stressful, more enjoyable working environment.

Purchasing the licence is only the start of this process.

Channel partners form a key role in bringing protection to end users by providing high-level pre-sales and after-sales service and support to ALL end-users which we would not be able to provide ourselves.

This enables workers to focus on what they are good at whatever their business, with the confidence that their infrastructure will support them.

As our channel partners have such an integral role in our business we go out of our way to support them, and here is how we do it; All our resellers have a dedicated ESET account management team including a territory sales manager and an internal partner account manager.

This allows us to work closely with our resellers' in-house sales teams whilst ensuring someone is available within our offices at all times to provide account support. We also offer monthly training sessions to engage with our partners and keep them updated with the latest product and technical developments.

Our technical training focuses on offering the best possible first-line support to which our customers are accustomed, whilst our sales & product sessions focus on providing attendees with a detailed understanding of the product range and advice on attracting and retaining new business.

A key benefit of ESET's reseller support is our fast response; UK-based technical assistance is available seven days a week. Whilst we expect our partners to provide first-line support to their customers, should they not be available the end user can come direct to us.

Our marketing resource centre provides partners with a wide range of resources including web pages, banners and product datasheets. Many of the items within the resource centre have been produced due to requests from our existing channel partners, showing our commitment to listening, supporting and adapting to our channel partner requirements, and we continue to adapt this resource based on our partner's feedback.

For unsurpassed marketing, sales & technical support join the ESET movement today!

Georgie Messenger is reseller marketing executive at ESET