I have the misfortune to use AOL as my home ISP.
There is nothing wrong with the internet provision at all, no complaints there - but what I do object to is missing out on the offer of a free laptop - especially when I don't actually have a laptop at home.
Apparently, AOL was offering new customers a free laptop with their internet provision, but because I moved house and was railroaded into a different contract - I haven't actually signed anything - I don't qualify. Or so I was told by their wonderful customer service person today. There is not a thing they can do about it. How convenient. Even more conveniently, when I made the mistake of contacting AOL from my new address - the person I spoke to actually failed to mention the laptop offer. How forgetful of them.
It makes me wonder just how many other hapless (or should that be hopeless) customers have been swindled out of a free laptop and are still none the wiser. It might be time to check that contract. It is definitely time for me to find another ISP.
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