Vendors are urging resellers to make SMEs listen to what contact centres - earmarked as the next big convergence opportunity - can offer.
The image of the UK contact centre is not positive at the moment. The high-profile cases of BT and the Prudential moving large chunks of their call centres offshore are not exactly trend setting. H...
To continue reading this article...
Join CRN
- Enjoy full access to channelweb.co.uk - the UK’s top news source for the IT channel
- Gain the latest insights through market analysis and interviews with channel leaders
- Stay on top of key trends with the Insider weekly newsletter curated by CRN’s editor
- Be the first to hear about our industry leading events and awards programmes
Already a CRN member?
