SAHA's contact centre in Bolton will also implement Civica's Contact Manager offering, which it claims will allow it to communicate more easily with residents. The VAR's Housing Management software is designed to help with stock management, including the scheduling of repairs and assistance with financial modelling.
It will also facilitate remote working for SAHA's frontline staff to enable them to try and answer residents' queries on the spot. The association works with 63 local authorities across the UK. It also teams up with colleges and training partners, with the aim of helping tenants achieve sustained independent living.
SAHA's director of corporate services Puneet Rajput said: “Civica’s Housing Management System will give all our employees a more detailed profile of each resident, whether the resident comes to us through our local authority partners or direct.
"Everybody in the organisation will see similar information, depending on their level of security or access rights in the password protected system. This will enable us to better capture our residents’ aspirations and tailor our services to meet their needs.
Rajput added: "The system also offers us improved management information so we can identify workflow blockages, set realistic targets for our employees or direct additional resources where they are needed.”
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