Softly, softly, catchee monkey

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There, there now. This won't hurt a bit. That's the approach ITmanagers often take when implementing changes in networking strategies.Piers Ford looks at the best ways to molly-coddle staff

It is the most stressful job in the world - that is how one senior IT manager recently summed up his situation. The need to face up to the commercial pressures of the 90s and learn how to treat use...

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