McAfee accused Symantec of trying to fool the industry with misleading software tests and false advertising last week, reopening a bitter feud between the two companies.
The row restarted when McAfee alleged that research into antivirus software carried out by Norman Hirsch and quoted in Symantec's advertising as independent was flawed. McAfee claimed that Hirsch is a Symantec dealer and his results completely disagree with tests by Secure Computing magazine, which found McAfee's Virus Scan was better than Symantec's Norton Antivirus in detecting and removing macro viruses. Symantec used Hirsch's results in its advertising, packaging and Web site.
Bill Larson, McAfee president, chairman and CEO, said: 'Once again, Symantec has tried to fool customers by exaggerating the capabilities of Norton Antivirus. We call on Gordon Eubanks, Symantec CEO, to come clean and own up to - and correct - his company's false and misleading claims.'
McAfee demanded that Symantec withdraw the products from resellers and recant its advertising.
But Symantec hit back, saying it viewed this as 'a reaction by McAfee to the tremendous market success of Norton Antivirus 2. Symantec stands behind the commitments it has made to its customers with respect to Norton Antivirus.'
Symantec suggested its solutions remove viruses that matter to customers rather than those that exist only in laboratories. 'Symantec believes its energy is better directed by delivering real value to customers, not by engaging in public legal battles,' it said. 'Symantec does not believe its customers are served by a point-by-point public debate on a misinformation campaign waged by a single competitor.'
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