Azlan Training has suffered a double-whammy of misfortune as its managing director resigned and Compaq axed the distributor from its list of authorised training centres for failure to reach standards.
In a letter sent out to resellers on 10 March, Compaq stated that: 'Despite guidance from Compaq, Azlan Training has been unable to meet some of the contractual performance standards, and has therefore been delisted.'
The axe came at the same time as Alan Chapman, managing director of the training division, resigned on 18 March. Chapman said: 'I have not been asked or forced to resign, but it has not been a pleasant year.'
Paul Gardner, director of customer service at Compaq, said: 'The service was not up to scratch but it was agreed that new management is needed to work through the issue.'
Although Chapman refused to elaborate on his reasons for resigning, a source said: 'Alan feels he has been fighting internally for the past six months, while staff are demotivated from a lack of direction.'
However, a source close to Azlan, said: 'Alan had verbally resigned twice over the past six months, so when he finally went on Wednesday the company was happy to accept his resignation.'
Barrie Morgans, chairman and chief executive at Azlan, said: 'We are sorry to see Alan go, but we have Gerald Ramakerf starting on 24 March who headed up training in Holland.'
One source said: 'Azlan lost the Compaq franchise in which it was a major player, but the quality of the service was awful while the management were indifferent.
Chapman denied there was any connection between his resignation and the loss of the Compaq contract, but said: 'Certainly in the business I ran I had made some mistakes, but the situation was unbeknown to me.'
Gardner said: 'At this point we have severed the relationship, but it is open to Azlan to come back in.'
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