After a major portfolio refresh, Avaya claims it has united its vision for the future of the contact centre with that of Nortel.
The comms vendor recently launched a glut of hardware, application and services updates under the Avaya Aura banner – its SIP-based architecture, which was unveiled last year. The centrepiece is Contact Centre, a work assignment application.
Nigel Moulton, Avaya’s EMEA director of product and solutions marketing, said the technology sets a new vision for the contact centre industry.
“For Nortel resellers, it details the steps to take with customers to get there,” he said. “It is the strongest [demonstration] that shows together we are stronger.”
Moulton said Avaya’s premium-end pricing had disbarred it from the lower end of the market, but the new offering would allow VARs to “address the ‘M’ in the SME”.
Automation firms UiPath and Automation Anywhere close out their funding rounds with $265m and $300m respectively
View photos of last night's awards ceremony in London
View photos of all the winners from the 2018 Channel Awards
After a glittering awards evening in Battersea celebrating 25 years of the Awards, we are pleased to share the list of winners and judges' commended winners