A rogue batch of Seagate drives could still be working its way through the channel after dealers came across dud stock.
System builders and mail-order firms are reported to have experienced failure rates of up to 25 per cent on a load of Medalist 2140 1.6Gb and 2.1Gb drives ? model ST32140A.
Paul Heywood, Watford Electronics divisional manager for customer care, who oversees technical support, said: ?We were getting regular calls from customers who were plugging in the drives and finding they weren?t working ? they were just dead. But we think it?s all cleared now.? He said the drives had been bought from an authorised distribution source.
According to a report by PC Advisor magazine, one dealer was inundated with calls. Jim Dunleavy, a computer engineer with Microvitec Systems, said: ?In just one week, 60 per cent of my calls were to fix Seagate drives.?
John Roddy, account co-ordinator at Seagate was surprised. ?It?s the first time I?ve heard anything about it. There?s never been a problem with it. Dynamic Distribution is the only one with it still on the shelf,? he said.
Ideal Hardware, another distributor for Seagate, denied having problems with the drives and said Seagate had begun selling an upgrade model last month ? the ST32132A. An Ideal representative said: ?We have not shipped that drive in volume for some months and there was no excessive failure rate on that product.?
Seagate claims to be market leader in disk drive sales, with about one-third share.
Infrastructure provider says international sales now make up 51 per cent of its revenue
Suzanne Chappell of TMS plans sailing venture after selling Oxfordshire-based TMS to acquisitive Chess
Withdrawal of credit insurance by some providers a 'reflection' of current challenge facing IT sector, according to MD Steve Soper
SMART's UK managing director joins Lenovo to boost SMB business