Channel support services firm Comms-care is equipping its field engineers with high-specification motorbikes to improve its support for resellers with customers in busy cities.
The firm's new Rapid Response Service is aimed at maintaining customers’ networks more efficiently across high density areas - and thereby increasing service availability to its channel partners.
Members of the unit will be kitted out with Honda CBF600 bikes with shock and
water proof panniers capable of carry equipment for installation and maintenance
work. Comms-care said the move was a response to increased traffic on city
Ewan Conlon, responsible for service delivery at Cisco partner Comms-care said: “The Rapid Response Team will strengthen our service greatly and I see this type of initiative growing in London and other cities across the UK also.
“Our channel partners in London will benefit from a higher level of support knowing that we will be able to quickly respond to any fault call well within the SLA increasing service availability to our Customers and associated user communities.”
Neil Sawyer claims he has 'never seen so many conversations about a new method of investing in workplace technology'
Infrastructure provider says international sales now make up 51 per cent of its revenue
Suzanne Chappell of TMS plans sailing venture after selling Oxfordshire-based TMS to acquisitive Chess
Withdrawal of credit insurance by some providers a 'reflection' of current challenge facing IT sector, according to MD Steve Soper