Big users feel locked into outsourcing contracts with most having no provision for changing suppliers, according to a survey by Morgan Chambers published this week.
The consultancy found 84 UK outsourcing deals, worth over #1.5 million a year, are up for renewal during the next two years, but only 10 per cent will change from one vendor to another.
Morgan Chambers executive chairman Robert Morgan said: 'When it comes to renewal, neither vendors nor clients are putting enough thought into the process. These contracts were drawn up five years ago when the key market driver was cost reduction. Now the market is all about efficiency gains.'
A survey out this week from research organisation Computer Intelligence says that although the UK is moving slowly towards the outsourcing of complex IT functions like network development, the market is still dominated by maintenance contracts.
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