Computer-telephony integration isn't a new technology: as soon as the first data was sent over a telephone line, somebody had to install the modems. This quarter-of-a-century old business has recently started to get a lot more lively though: this year in the US alone, CTI will be worth $2.3 billion - and it's a business that 90 per cent of Vars currently don't touch. It is no surprise that CTI has the reputation for being a problem area: not only is it ill-defined, representing everything from a simple PIM to a u1 million call centre, but it is also beset with incompatibility problems. It's the networking business of a decade ago that CTI is most often compared to: technically challenging, but with great potential and a proven winner if you get it right. Getting it right means learning the tricks of the telecommunications business.
View pictures of all of last night's fights
Acquisitive comms provider swoops on Frontier Voice & Data and StoneHouse Logic
Cybersecurity firm rakes in £3.6m for unwanted unit
Results, reaction and pictures from last night's CRN Fight Night