Who's carrying who?

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According to most Vars, vendor support is generally found wanting.Are you poorly served by your account manager and, more importantly, areyou left to shoulder all the responsibility for end user support? AnnieGurton offers counsel to the hard-pressed reseller on how to get your ownway.

The relationship between resellers and vendors has always been thorny. It cannot be any other way. Each wants something from the other: the reseller wants maximum discount and best support, the ven...

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