Businesses have started bringing IT and business process outsourcing contracts back in-house or signing shorter length external contracts, according to research from analyst PMP Group.
The analyst questioned 100 UK businesses and discovered that 47 per cent of respondents were attempting to reactivate services internally. Conversely, 39 per cent admitted that they now expect an outsourcing contract to last between one and two years, whereas the previous length was about 10 years.
Cliff Mills, research manager at the PMP Group, told CRN that businesses are gradually becoming wiser in their outsourcing strategies.
“Outsourcing firms will now have to tailor their contracts to each opportunity and be willing to compete,” he said. “Firms must also be able to show that their outsourcing deal is able to make improvements and cost savings on the service, rather than just a standard service level agreement.”
However, the research also discovered that 68 per cent of businesses attempted to contract services out to multiple suppliers. Just 19 per cent opted for a single supplier.
In addition, 77 per cent of respondents claimed they intended to use a multi-sourcing route in the future.
Steve Derbyshire, managing director of VAR Telamon, believed that the number of outsourcing contracts seems relatively stable, but said the level of competition to win contracts is increasing.
“We find that it’s currently quite common for a combination of in-house and external service providers to be working on the same contract,” he said.
>> Further reading:
Are partners encouraged by the big changes coming to Cisco next year? Josh Budd, content editor of CRN sister publication Channelnomics Europe, finds out
Thomas Kurian will join the company next week and transition into the top role in January
What is a former smartphone maker doing buying a next-gen security start-up, and what will the deal mean for Cylance partners' margins and market opportunity?
Samanage will use recent $30m investment to grow global operations and its channel