IBM has hit back at criticism over its Software Value Incentive (SVI) programme, claiming nothing has changed.
Last week several partners contacted CRN after they discovered pre-agreed rebates under SVI were not going to be paid if the customer had a government stakeholder – such as financial organisations and banks that received bailout money during the economic crisis.
In a statement sent to CRN, an IBM representative said: “There have been no changes to the IBM Software Value Incentive programme.
“The programme's criteria is set at a global level and has not changed. Claims are and continue to be approved and denied on a daily basis by the in-country teams responsible for administering the programme.
“There are several reasons a claim could be denied within the published terms of the programme."
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