Cisco Premier partner ConvergeOne has snared a deal with personal debt restructuring firm First Step Finance to overhaul its telephone system.
The deal will ensure the debt firm’s telephone system is not only state of the art, but fully compliant and able to record all business calls from its 130-strong call centre, ConvergeOne claimed.
The VAR implemented a back-office IP telephony platform and agent-based contact centre application, with IP PBX Cisco UC Manager at the hub of the solution.
Mark Johnson, managing director of ConvergeOne, said: “As First Step Finance is a regulated financial business, which deals with its clients primarily over the telephone, it was imperative that it chose a supplier and a telephone system that meets its needs now and as it continues to grow. We worked closely with First Step Finance and recommended a Cisco-based solution which is trusted and proven.”
Adrian Crymble, senior operations manager at First Step Finance, said the firm was already reaping the benefits of the new system. “Our clients are seeing the benefits as our call pick-up time is now three times faster than with our previous system. The new telephone system will also enable us to better track and monitor our missed calls as well as recording all client calls,” he added.
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