Former Damovo and Kcom boss Paul Renucci has popped up at self-service technology specialist VoxGen as its new chief executive.
Renucci (pictured) takes over from company founder Simon Loopuit, who will remain on the board. The new leader has been charged with driving growth by creating a new partner network consisting of a select band of VARs. To this end the role of channel sales director has been created, and will be filled by former Avaya UK reseller boss Lynda Colman.
Loopuit said: "When we started evangelising about customer experience back in 2000, customer calls were perceived as an occupational hazard, customer service was the department for complaints and customer convenience was an imposition.
"Customer experience is now centre stage and VoxGen has the wind in its sails, but the transformation is only just beginning. The scale and complexity of the opportunity warrant an outstanding CEO and we are very pleased that Paul has decided to take on this challenge."
VoxGen is headquartered in central London's Centre Point building, with satellite offices in Berlin and Palo Alto.
Renucci arrives at the firm following a 25-year-plus career that has taken in stints as UK leader of integrators Damovo and Kcom, and a 12-year spell at Nortel, during which time he led the vendor's EMEA enterprise operations. He resigned from his post at Kcom in late 2010 and, according to his LinkedIn profile, has since served as director of Abrugo Limited.
"Having spent the past decade focused on customer experience technologies, it is clear to me that the industry has reached a tipping point," said Renucci. "The highest standards of service and compliance are more important than ever in this economic climate, and organisations know they cannot afford to ignore customer experience strategies any longer.
"This all points to a rapidly changing marketplace, where the right technology innovation coupled with a customer-centric vision can make a real difference. VoxGen has expertise and services that equip partners for the drive to create better customer experiences. It is a new opportunity for all of us."
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