Computacenter and TCS have topped an annual league table measuring customer satisfaction in the IT services and outsourcing sector.
The survey, from Whitelane Research, quizzed 230 participants from top IT spending organisations in the UK.
Overall, 85 per cent of respondents were satisfied with their outsourcing contract, which Whitelane said was a relatively strong score.
Despite its background in product resale, Computacenter – whose CEO recently spoke of its "uncompromising approach to customer satisfaction" – topped the standings alongside India-based provider TCS.
Each garnered a satisfaction score of 85 per cent, 19 percentage points ahead of Verizon, which ranked bottom of the list of 24 providers.
The study suggested that more UK firms are looking to outsource than insource in the future. Some 37 per cent said they will continue to outsource more while 37 per cent indicated there would be no change in their outsourcing activities. Just 13 per cent said they are planning to insource, or outsource less.
On the whole, the India-based providers showed strongly, with Mahindra Satyam placing third with a score of 77 per cent and Infosys in fifth on 72 per cent.
Big established IT services giants Atos Origin, HP, Fujitsu, IBM and Accenture fared less well, all scoring 63 per cent or below.
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