Azzurri has deepened its existing relationship with credit card provider Vanquis Bank to expand its contact centre systems and keep up with home and international expansion.
The institution – which used Azzurri to implement its first telecoms system a decade ago – has seen the number of agents increase from 25 to 550-plus since it was founded in 2002, and needed to switch from its existing system, which was nearly at full capacity, to cope with planned expansion both in the UK and abroad.
As a result Azzurri implemented a new cloud-based contact centre architecture based on Avaya platform technology and the Callmedia 5.0 contact centre management application. It will support the firm's growth for the next five years, providing support for more than 1,000 extensions and 1,000 telephone lines.
Adrian Dorey, telecoms manager at Vanquis, said: "We never felt the need to look elsewhere because the service has always been excellent from Azzurri.
"Azzurri's real strength is the quality of its engineers. They don't just plug something in and walk away – they take pride in setting it up and offering their opinion on how it can be done better. They really are partners of the business. In the 10 years we have worked with Azzurri we have never had a bad engineer walk through the door."
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