G-Cloud suppliers have backed the decision to take down CloudStore as niggles relating to the online catalogue's search function are ironed out.
G-Cloud bods opted to temporarily kill CloudStore after noticing that an update they made to its records and search indexes on Friday had affected some of the search queries.
"It is important that no one is at a disadvantage so we've decided to take the site down until this is fixed, to ensure everyone is being treated fairly," a G-Cloud representative said in a blog last night, adding that it is working on a fix to get things up and running "right now".
Buyers with an urgent procurement issue are advised to email [email protected].
Nicky Stewart, commercial director of G-Cloud supplier Skyscape, said she had told her team to prepare for outages as the shift to G-Cloud 4 occurred and welcomed the decision to take down CloudStore altogether while the search function is honed.
"It's so important they get it right and fix the problem so that suppliers aren't being put at any disadvantage over any other supplier, which has happened in the past," she said.
"It's an inconvenience rather than a catastrophe for us. What G-Cloud 4 and GDS [the body that recently assumed control of G-Cloud] is doing is really important and minor niggles like this are insignificant in terms of what CloudStore is bringing to the public sector buying community."
Sales transacted through CloudStore zoomed past £50m in October, 20 months after the G-Cloud framework was launched with the aim of boosting SMB access to government IT contracts.
But Peter Dawes Huish (pictured), non-executive chairman of G-Cloud supplier Linux IT and UK chair of Open Forum Europe, argued this figure is disappointing when taken in the context of the government's total estimated £18bn annual outlay on IT.
"To trumpet G-Cloud as a success is a little premature and whether [CloudStore] is up or down for a couple of days is almost insignificant," he said.
"G-Cloud is a great idea, and we would welcome its increased adoption and use but it has not yet delivered."
However, Stewart at Skyscape – one of G-Cloud's most successful suppliers to date – highlighted that the £50m figure takes into account only the value of cloud services that buyers have actually consumed, not the total contract values involved, which would be far higher.
"G-Cloud promised a disruption of the UK public sector IT services market and I believe it's doing that effectively," she said.
Since this article was published, G-Cloud has published an update to its blog to announced that CloudStore is back up, but with a limited search function.
"We are continuing to work hard to restore the full service," it said.
Highlander MD Steve Brown tells CRN about the skills he learned on the pitch and brought to the boardroom
Reports suggest Dell is pursuing a straightforward IPO, contradicting existing plans to buy out tracking stock holders
Analysts predict upturn in PC market next year, but 2018 to remain plagued by components shortages
Neil Sawyer claims he has 'never seen so many conversations about a new method of investing in workplace technology'