The majority of VARs and MSPs would advise their clients never to pay up in the event of a ransomware attack, according to CRN research examining ransomware's impact in the channel.
The research, which was commissioned by LOGICnow, quizzed 48 MSPs and resellers in early September on how the rise of ransomware is affecting their business. The findings will be discussed in a webseminar next Wednesday.
Respondents were asked to estimate what proportion of their SMB customers had been hit by a ransomware attack in the last 12 months, and only a tiny minority - 12.5 per cent - believed that all of their clients were unscathed.
Roughly a fifth estimated that over 20 per cent of their client base had been hit in the last year.
Thinking of your small business customers (those with 100 staff or fewer), what proportion do you estimate have suffered a ransomware attack in the last 12 months?
We also asked respondents to estimate the downtime suffered by clients, with a plurality - 34 per cent - estimating the average at between 10 and 24 hours. A small minority (15 per cent), however, estimated the average downtime to be much higher - between one and three days.
When ransomware attacks have hit your clients, what do you estimate has been the average downtime for them?
Not aware any clients have been hit 19.15%
0-2 hours 8.51%
2-10 hours 34.04%
10-24 hours 23.40%
1-3 days 14.89%
Over 3 days 0%
When asked about what they advise clients who have been hit by a ransomware attack, the majority - 58.7 per cent - said they would always recommend not to pay the ransom. This would be in line with recent advice issued by the FBI.
In the event of a ransomware attack would you generally advise clients to pay the ransom or not?
Yes, generally speaking, unless there is an easy solution 0%
Only as a last resort, if all other options have been exhausted 41.3%
The rise of ransomware is occasionally putting a strain on VARs' relationships, the findings also suggested: some 13 per cent of respondents said the time they'd spent mopping up after a ransomware attack had come at the cost of their relationships with other clients at least once or twice.
Respondents were also asked whether or not they believed their SMB clients were, generally speaking, underestimating the cyber-threat out there. The vast majority - 96 per cent - felt they were.
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