The CEOs of IT management software competitors ConnectWise and Kaseya have clashed in blog posts after ConnectWise boss Arnie Bellini accused Kaseya of spreading "fake news".
In a post titled "Setting the record straight", Bellini claimed Kaseya had been spreading false information around ConnectWise's customer base, saying that ConnectWise was discontinuing integration between the two vendors' platforms.
Bellini also claimed that Kaseya sales reps had been calling ConnectWise customers stating it was planning to close its Automate platform (formerly known as LabTech). He cited an audio upload of what appears to be a sales pitch from a Kaseya employee.
Bellini denied all the accusations supposedly made by Kaseya, adding: "At ConnectWise we believe in honest and fair competition and an open ecosystem of choices, so you can imagine our disappointment when we began seeing and hearing inaccurate and false statements about ConnectWise and our platform that have been shared with many of our partners as well as the media over the last few weeks. Welcome to the world of fake news!
"We are taking the high road. On 11 April, ConnectWise issued a request to Kaseya's General Counsel to cease and desist their spread of false and defamatory information targeting ConnectWise partners. That didn't work.
"Regrettably Kaseya continued this fake news campaign. Is that fair and ethical behaviour? ConnectWise has sent a second request to stop this fake news campaign to Kaseya's CEO, private equity firm and general counsel. Hopefully the message will get through this time."
In response to Bellini's claims, Kaseya CEO Fred Voccola posted his own blog post, titled "Really setting the record straight".
In the blog he denied that anyone at Kaseya has spread claims that ConnectWise is closing its Automate platform.
"[The] same day [Bellini published his blog], he emailed me directly to say 'Come on man!' from 'one Italian CEO to another' and attached a threat letter from ConnectWise's lawyers," he said.
"Let me set the record straight. Kaseya never said that ConnectWise was discontinuing its Automate (formerly LabTech) product line. Kaseya welcomes the competition and looks forward to facing off with ConnectWise in the marketplace by offering the best products available.
"Even a cursory glance at the voicemail that ConnectWise trumpets as 'proof' that Kaseya has been spreading 'totally false information' shows that ConnectWise is simply making up facts.
"Kaseya never said that ConnectWise was discontinuing anything. In fact, Kaseya's voicemail assumed that Automate would still be around for the foreseeable future."
Voccola also denied that Kaseya has ever claimed that ConnectWise is stopping integration for other vendors' products.
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