How do you typically start a working day?
I like to get to the office at around 7:30, so I can have a bit of quiet time to think and plan for the day.
How long is your commute and what do you do?
Most days it's about a 45-minute walk/tube into central London, apart from when I am in Bracknell which is a 45-minute drive. I normally read the Financial Times on my way in each morning. Having no mobile signal underground can have its advantages as I get to read the paper and catch up on the world's business news.
What is your attitude to flexible working in your company?
It's great. I am very focused on results, and less on where people work from. If people deliver the results, they can work from wherever they like.
What would your colleagues say is your worst habit?
I ask a lot of questions about numbers, numbers, numbers. And I drink too much Diet Coke!
If there was one thing you could change about your business, what would it be?
Cutting down the number of conference calls we end up doing. We've made a concerted business effort to do that but there can still be crazy days of non-stop calls. I much prefer getting out to meet our customers and partners, and catching up with my team in person.
What do you do for the bulk of a typical day?
It's very varied - meetings, phone calls, customer presentations and emails. I get to travel a lot too, which I enjoy, such as visiting our teams in Erskine and Dublin, as well as partners all over the UK and Ireland.
How do you unwind at the end of the day?
Exercise and watching football. I eat dinner with my family every night when I am in the city, which is relaxing for me.
Where do you sit in the office?
We all hotdesk so there is no set place, although it's interesting to observe how we tend to gravitate to certain areas. I like to be in as light an area as possible. We have different types of workspace too, such as standing desks.
How many hours do you typically work?
Ten to 12 hours per day.
Phone call, email, or face-to-face meeting?
All of them - although I would prefer less of the first two and more face-to-face meetings.
How good are you at replying to emails?
Very good. I prioritise email from customers, partners, and my team.
Do you ever really have a proper day or week off with no contact with the office?
Not really. It's a bad habit that I am currently working on getting better at.
What's the quotation that best sums up your approach to business?
"You do not get what you deserve, you get what you fight for."
What was your biggest mistake in business, and what did you learn from it?
I was more afraid of making mistakes or taking chances in the past. You have to try new things and be prepared to admit when something didn't work out. If it doesn't, I don't hesitate to change and try something else.
What do you enjoy most and least about your job?
I most enjoy customer and partner meetings, and I enjoy internal email the least.
Which business leader do you most admire and why?
Billy Beane (of Moneyball fame). He applied an analytical, evidence-based approach to maximise the results for his team. His pioneering use of statistics revolutionised sports in America, and abroad.
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