Forging a profitable employee and customer link
Customer satisfaction, employee engagement and improved financial performance match the classic chicken-and-egg conundrum
Rayat: Customer and employee satisfaction are connected Which came first: the chicken or the egg? This question has vexed philosophers for centuries. The connection between employee satisfaction, customer...
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Connectwise CEO on its 'most important release', why the MSP term is misunderstood, and why MSP tools vendors should stop fighting
Arnie Bellini talks to CRN at IT Nation
'Fix the roof while the sun is shining' - Cisco channel boss warns traditional partners not to rest on their laurels
Wendy Bahr says traditional Cisco partners still thriving with hardware sales need to look at new technologies
'Positive discrimination is not the way to get more women in senior roles'
Alex Tatham explains how Westcoast is interacting with local schoolchildren near its bases to encourage both sexes to consider IT as a career
Will the channel join the social media techlash?
Should channel firms follow in the footsteps of Wetherspoons and review their social media strategy?
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