The global Microsoft partner - ranked #14 in Top VARs 2017 - has big plans to crack the UK mid-market in 2018, according to its UK general manager
How large is SHI in the UK?
We have around 130 UK-based staff. We've operated a centralised and dedicated support model from the UK covering the EMEA region for 19 years and that will continue to be the model for our largest global customers. However, with the investment we've made in the last 18 months in the mid-market we have ambitions to grow our UK footprint.
Windows 10 refresh was highlighted as a big growth driver in SHI International's recent results. How far through that refresh cycle are we?
Most of the Windows 10 success we've had has been with our US-based customers with local operations but over the last few months there has been lots of interest from the UK market for Windows 10 migrations. I expect that business to continue to grow in
2018 as well.
As a traditional Microsoft partner, where does SHI stand on the cloud versus on-premise debate?
I have attended quite a few partner events this year and it's pretty evident that we now live in a hybrid IT world. This is really good for SHI: not only is Microsoft a key partner for us, but we've had some
really good success with AWS as well. My view is that I don't think it's a debate anymore about all applications running in the cloud; it's more about what cloud provider and partner has the skillset to help you to assess and decide if moving workloads to the cloud is right for your business.
What are your plans for 2018?
This year will be the UK's biggest year in terms of revenue and profit growth, so next year we have really big plans to add even
more headcount in the UK with a focus on expanding our UK footprint. What I really get excited about is the investment [SHI
International chief executive] Thai [Lee] has committed to make to support our UK ambitions in both the mid-market and technical pre-sales capabilities and service offerings.