What does a Net Promoter Score really say about an MSP?

Josh Budd
clock • 8 min read
What does a Net Promoter Score really say about an MSP?

‘Market leading’ scores have been referenced as key factors that informed acquisitions and private equity investments, but what does a high score really say about a managed services business, and are they open to abuse?

Customer feedback has become more crucial than ever. Customer reviews are now baked into almost every buying decision we make, be it booking a holiday, trying out a new restaurant or making a purch...

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