2e2 seeks closer contact

Integrator woos UK customers with One Contact architecture

Close contact: 2e2 says One Contact can improve its clients' interactions with customers

2e2 has launched the second in a series of architectures designed to deliver business outcomes and move it beyond the traditional siloed approach to reselling.

One Contact is a range of services aimed at improving the way UK organisations interact with customers and citizens.

This follows on from the equipping employees architecture it launched in the summer. Further architectures are set to debut later this year.

2e2 said One Contact services will be split into four main categories focusing on the contact centre and customer interaction: modernisation, investment in agent skills, delivering online channels through a hosting provider, and integrating technologies for better insight.

Helen Rutherford, marketing director of 2e2, said. “With Gartner’s 2010 CIO survey predicting IT budgets will essentially be flat in 2010, organisations need new ways to increase competitive advantage while lowering the cost of service provision.

“Organisations will be able to achieve this by centralising contact centres, improving staff training and providing self-service options where appropriate.”