Online resource for service providers
OrderWork could mean extra revenue by allowing firms to receive end-user requests directly
IT service providers could get a potential revenue stream following the creation of an online service that connects service providers to end-users.
OrderWork, which launched last week, contains a database of more than 350 IT services providers. It allows each provider to potentially receive end-user requests for an IT service, such as desktop support or infrastructure and network management, directly from its web site.
Toby Strauss, executive chairman of OrderWork, said: “We expect a number of clients to place work on our new platform.”
OrderWork consists of three stages: First, end-users submit a request for an IT service, stating the services they require, the location and the price they are willing to pay.
Second, software matches the end-user’s request to appropriate IT service providers in their area.
Finally, end-users and service providers use OrderWork’s online tools to manage provision of the services, such as final payment.
Strauss added: “The rating system means the suppliers that get involved early will achieve high ratings and get the first attempt at the work.”
However, Nick Mayes, research analyst at TML, said: “It sounds interesting, especially for the basic commodity service. The problem is how it handles very complex IT projects. Also, many clients tend to go with a service provider based on a personal link, not one gained through a portal.”
A recent IDC study predicted that the Western European IT services market will grow by about five per cent a year up to 2010, placing pressure on service providers to consolidate.