Omniquad slams data breach "lies"
Managed security service provider claims reseller has misled customers over data breach size
Ian Moyse: Confused over Omniquad's decision to single out reseller
Managed security service provider Omniquad has accused a Webroot reseller of using unfair means to lure customers worried by the firm’s data breach woes.
The company hit the headlines earlier this month after it emerged that helpdesk tickets containing customer log-in details and contact information were leaked online.
The breach, which is still under investigation by data watchdog the Information Commissioner’s Office, was blamed on a glitch in Omniquad’s third-party helpdesk software.
The firm’s managing director, Daniel Sobstel, claims that since the news came to light, Webroot reseller Infosec Technologies has been contacting his customers and passing on misleading information about the size of the data breach.
“It has been emailing my customers and making deceitful claims about how we have published all our customer data online, which is just not true,” he said.
“It is a free market and I cannot stop people trying to contact our customers because of what has been published, but the facts in that email are wrong.”
Sobstel claims he was so enraged that he has lodged a complaint with the Office of Fair Trading.
Steven Malone, technical director at Infosec Technologies, expressed surprise at Sobstel’s claims.
“We have been speaking to Omniquad’s customers who have shown concern because we want to offer them an option to move to an alternative service,” he said. “Others will be doing the same.”
Ian Moyse, EMEA channel director of Webroot, said he found Omniquad’s decision to single out Infosec Technologies perpl exing.
“There will be lots of people in the security channel looking at the Omniquad
situation with interest,” he added.